What if my item was damaged or defective, or I received the wrong item?

We want your shopping experience to be a happy one from start to finish. If there was an issue with the item you received, please contact Customer Service at inform@mr-hanger.com so we can make things right.

What are your return fees?

For all returns, no matter how many items are in the return, the fee is $4.95. This flat shipping & handling fee covers labor and material costs, packaging and restocking fees, and may exceed the actual cost paid by NaturalBeing to its carrier to send the item(s) back to NaturalBeing.

How will I be refunded for my return?

We generally refund the amount for the items you purchased, minus applicable shipping and handling fees, to the original payment method you used (e.g., Visa or PayPal). Please note that we apply the refund to the original payment method rather than providing store credit.

What if my item was damaged or defective, or I received the wrong item?

If there is an issue with the item you received, please contact Customer Service at inform@mr-hanger.com to initiate a return request. There is no need to call. We strive to make your shopping experience a happy one from start to finish and will do our best to resolve any issues!

How many days do I have to make a return?

Once you receive a return-eligible item, you have 30 days to submit a return request and ship your item to us.

Do you accept returns outside of the US?

Returns are available to US members only for products shipped within the US (including APO/FPO/DPO addresses) and returned to NaturalBeing from within the US.

Do I need to buy a box from USPS?

No. You can use the box that the item was shipped in or any sturdy box.

What is the "PayPal Return Shipping on Us" program?

For purchases made using a PayPal account, you may request reimbursement from PayPal for certain return shipping costs. Limitations apply. See PayPal for program details and terms & conditions.

Is it possible to produce white labels?

Yes, it is possible. If you meet the minimum quantity requirement, you only need your logo when producing white labels. For more details, please contact us at inform@mr-hanger.com.